Frequently Asked Questions

The following are Frequently Asked Questions (FAQs) from our water customers:

How do I get my waterline located?

If you plan to do any type of digging on your property, you are required to contact Ontario One Call - 1-800-400-2255.  They will schedule locates for all utilities pertaining to your property, including water and sewer lines.  Please visit their website for further details. 

If you require an emergency locate of the water/sewer lines on your property, please contact our on-call leadhand at 613-930-3286.

Will the Township fix my plumbing?

Please be advised that Township personnel are not authorized or qualified to perform plumbing work in your home or on private property, with the exception of repair and maintenance of the water meter in your home.

What is the Odd-Even Water Restriction?

When it appears there is danger of low water levels, non-essential water use is limited to the odd/even system.  Non-essential water use refers to lawn watering, filling pools, washing vehicles etc.  If your street address is an even number, you may use non-essential water on calendar days that are even.  If it's an odd number, odd number calendar days apply.

Please note that the odd/even watering schedule has been in use for several years and is a common method used by municipalities to better manage water resources.